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Send your device to our Worthing workshop from across the UK.
OUR SERVICES
UK-Wide Mail-In Repair
Send Your Device to Tech Lab for Professional Repair
Our mail-in repair service allows customers across the UK to send phones, tablets, laptops, MacBooks, Apple Watches and game consoles to our Worthing workshop for diagnosis and repair.
Important: this form is for confirmed repair bookings.
Complete the mail-in form after you have received a quote and are ready to send your device. For a price estimate only, please use our Get a Quote form first.
Clear Ticket Tracking
Your repair is booked under a dedicated ticket number.
Standard and Complex Repairs
From replacement parts to selected board-level faults.
Return After Testing
Completed repairs are tested before dispatch back to you.
Mail-In Repair Process
From Form Submission to Return Delivery
Providing complete and accurate information helps us book the repair correctly and reduces avoidable delays.
Submit the Form
Enter the device model, fault, quote details and your contact information.
Receive Your Ticket
We email your repair-ticket number and the information needed to send the device.
Diagnosis or Repair
The device is inspected and the agreed repair or diagnostic process begins.
Testing and Return
Completed work is tested before the device is securely packaged and returned.
Pack the Device Carefully
Protect Your Device During Transit
The sender is responsible for packaging the device securely before it enters the postal network. Use a strong box and sufficient cushioning.
Recommended Packaging
Use packaging that protects the device from pressure, impact and movement.
- Use a strong, rigid cardboard box
- Wrap the device in several layers of bubble wrap
- Protect screens, corners and protruding ports
- Fill empty space so the device cannot move
- Seal the box securely with strong packing tape
Before You Seal the Box
Include only the accessories needed for the reported fault unless advised otherwise.
- Include the repair-ticket number inside the parcel
- Remove SIM cards and memory cards
- Back up important data where possible
- Provide passcodes only where testing requires them
- Photograph the device and packaging before sending
Help Us Process the Repair
Information to Include in Your Submission
Detailed information makes it easier to identify the device, reproduce the problem and match the parcel to the correct repair ticket.
Exact Device Details
Provide the brand, full model, storage, colour and serial number where available.
Clear Fault Description
Explain what happens, when it started and whether the fault is intermittent.
Damage and Repair History
Tell us about drops, liquid exposure and any previous repair attempts.
Your Existing Quote
Mention the quoted service, agreed amount or previous email conversation.
Existing Order or Ticket
If you already placed a repair order, include the order or ticket number.
Return and Contact Details
Check that your name, email, telephone number and return address are accurate.
Mail-In Repair Ticket Submission
Submit Your Repair Request
Complete the form carefully and check that your contact, device and repair details are accurate before submitting. Your submission will be sent directly to Tech Lab’s repair intake system for processing.
Already have a quote, order or repair reference?
Add the reference in the form so we can match your mail-in submission to the correct repair as quickly as possible.
Customer Feedback
What Our Customers Say
Read recent feedback from customers who have used Tech Lab for device repairs, communication and support.
Anthony S.
5 days ago
I've been a few times to Remon at tech lab to fix my phone gets done within a couple of days I recommend this phone shop
Roger D.
5 days ago
Absolutely brilliant service.
My Samsung tablet was hacked one evening and I hadn't got a clue what to do to deal with the problem. I phoned TechLab and spoke to Chris and agreed that I should take the tablet in for him to look at. He immediately recognised the problem and said it would have to be plugged into some sort of gizmo ( my words not his). He said it should take a couple of hours. About an hour later I received a message saying all was done and ready for collection. I picked up the tablet and all was back to normal.
I would recommend TechLab for any computer problems without hesitation. Good, quick and friendly service. Fantastic
Dan H.
6 days ago
Took my laptop in for a new charge port and service when my charge port stopped working. The guys were great and fixed the problem quickly. I would 100% recommend them
Richard E.
7 days ago
Took my ps5 in for a full deep clean and wow I can't thank these guys enough it's spotless and runs faster and can not hear the fan no more.
Fantastic work and highly recommend
Rob K.
1 week ago
Excellent and prompt phone repair service provided by Chris and Remon
Matthew C.
1 week ago
Great service fixed my bmw led circuit board at short notice 100% recommended
Robyn-Leigh J.
1 week ago
I had taken my phone here for repair after dropping it and losing all of my non-backed up photos , contacts and text messages (pretty much everything). They were super friendly but I was told that the repair would be very expensive and not guaranteed because of the extent of the damage. So instead they provided me with a home remedy to attempt. It worked perfectly and I was able to get everything off of my broken phone and onto my new one. Cannot recommend these guys enough. Very honest and genuinely helpful people.
Colin S.
2 weeks ago
Friendly service, prompt repair seemed very professional.
Helen T.
2 weeks ago
Took my son’s desktop computer, they did a clean and assessment, he is very happy as it is running so much faster. Quote was the best , got it back really quick. Great service
Susanne B.
2 weeks ago
Fantastic service received today. Dropped phone off in the morning, fault in charging port identified straight away, had matching one in stock and phone was repaired on the same day. Brillian service & communication, professional staff & good price for repair. Thank you Tech Lab! Highly recommend.
Stephen R.
3 weeks ago
Lovely guys. Very quick to help. Prioritised my service because they knew how badly my son wanted his ps5 to work 😅.
My sons ps5 was overheating after 15 minutes of gameplay. I thought I might need to bite the bullet and buy him a new console. Thought I would try to salvage what I could so I brought it to Tech Lab to see what they could do.
They did an awesome job. They cleaned up the damaged system and applied new thermal paste. All in one day. His ps5 now runs like a dream and I've got a happy child now able to run the more taxing games with a quiet, fully functional ps5.
Will come back to get it serviced here again next year!
Thank you so much for the tip service and great communication throughout the day. 🙏🏼
Matthew
4 weeks ago
Michael
4 weeks ago
Professional and efficient repair of IPhone using Genuine Parts. Definitely made the right choice in where to place my trust. Thank you guys
Bogdan M.
4 weeks ago
Fantastic service.
Brought my overheating ASUS gaming laptop to Techlab UK and they completely sorted it out. They did a thorough strip-down inspection, found the exact cooling issues on the motherboard, and fixed it properly using the correct thermal materials.
They were incredibly transparent, communication was great, and the price was very reasonable. My laptop is now running beautifully, super smooth, and the temperatures are exactly where they should be under heavy load. Brilliant shop, will definitely take the laptop to them if any other issues occur in the future!
Lorestalker N.
1 month ago
Quick, knowledgeable, kind. These guys know their tech, and they want to help you by priority.
Even little things, like a lost screw for a PC build, are well within their reach. Top quality help, go to these guys for everything.
Tyler
1 month ago
Swift and professional service, ps5 now ready for gta 6
Sally H.
1 month ago
fantastic work, fast turnaround, really friendly
Emma B.
1 month ago
Paul C.
1 month ago
My child tablet was locked out. Forgot password. Couldn't reset normal Google way as too many attempts. Proved the ownership with a receipt and the gents did a software restore and its fully available.
Great service. Collected the next day. Would highly reccomend.
Daniel B.
1 month ago
Absolute fantastic service. Now had both my sons Xbox fixed. Fast service and fantastic communication.
Highly recommend!!
Andre F.
1 month ago
First time visiting and I was really impressed. I was prepared to spend hundreds to get my Xiaomi phone fixed and they fixed it on the spot for much, much less. Thank you!
Martin R.
2 months ago
Superb service. I had my iPad fully repaired and back to me within 4 days. At all stages I was kept fully informed. It is so refreshing to deal with a trustworthy firm, especially when it comes to the repair of IT devices.
Tony B.
2 months ago
Dropped off my Samsung S23 off at 10.30am as I had no access to my phone due to a virus. Chris said it would probably take about a couple of hours, so I left it with him. About 2 hours later received the text to say all fixed ready to pick up. Collected the phone mid afternoon all working perfectly. A big thank you to the team at Tech Lab. A brilliant service.
John D.
2 months ago
Very quick and successful repair of my Dell desktop PC. Recommend highly.
Oliver P.
2 months ago
Amazing service. Found and resolved issue with my daughters laptop and fixed it whilst I waited.
Nicola H.
2 months ago
Ive brought my phone in three times,twice as i was unfortunately scammed by another shop.
they could not have been more helpful à nd fixed phone when it was on last legs all the time with a kind helpful personality.
Would highly reccomend them there abs stars.
Jennifer S.
2 months ago
The guys are so helpful, will always try to help and give great advice. Have recommended to family and friends
Jess G.
2 months ago
Tech Lab replaced my iPad screen in extra quick time as I was only in Worthing for a day. Excellent service, very friendly and helpful. I recommend them.
Spencer V.
2 months ago
Fast
Affordable
Honest
Perfect service
Lawrence W.
2 months ago
Remon and the team are outstanding repair specialists, and their workmanship is exemplary.
simon b
2 months ago
All good, gave me a quote for the repair, got it done and even had it ready the same day. Pleasure to deal with, would use again
Simon B.
2 months ago
Thanks Chris & Co for dong a splendid job fixng my laptop, albeit taking a little longer than expected thanks to the Royal Mail having "lost" the one essential part needed, but it was worth the wait, with the repair done and accompanied with some great customer service.
Amy
2 months ago
Really impressed with the service from these guys! They fixed my Acer laptop really quickly and were incredibly helpful.
They’ll definitely be my go-to for all my tech needs moving forward, both for my personal devices and our business computers. Highly recommend.
Sam K.
2 months ago
Took my PlayStation here as it was turning off during use. They were very helpful, gave me loads of information making me feel confident in the decision. They were done in a day and I got an email and a phone call when it was complete, and my playstation is as good as the day it was bought. Friendly faces and great customer service, cannot recommend enough.
Sean B.
2 months ago
Fantastic service!
I had my PS5 serviced and cleaned and they did a great job.
I would definitely recommend.
Thank you guys.
Rodrick H.
2 months ago
Thankyou techlab for your usual excellent service and thanks for the free gift
loomian N.
2 months ago
Only tech place I will use, great service and knowledgeable staff.
Jackobyron
2 months ago
Had to get a replacement battery for an Iphone 13, quick and simple fix. Both members of staff were extremely helpful giving me clear instructions of what to do post repair and how to restore the phone back to factory setting to ensure it was fully fixed. Highly recommend!
Mick G.
2 months ago
Super helpful quick and with perfect communication
Will always use these guys and recommend 👌
taytay 4.
3 months ago
Brilliant and quick service, great prices for ps5 clean out also trustworthy that’s what I struggled with before finding these guys
James W.
3 months ago
philip W.
3 months ago
Professional service throughout, repaired my laptop and sons phone screen. Fast turn around at a very competitive price. Would highly recommend.
Stuart H.
3 months ago
Very pleased with the service I received. Friendly and professional. Recommended!
Jo A.
3 months ago
Really nice and helpful! I was very relieved to find this excellent shop when I was walking from the station and using the sat nav on my phone and my battery low. I was able to buy a fully charged battery pack and cable to keep me going for the rest of the day.
Steve M.
3 months ago
Very, very impressed with the Tech Lab. Took my son's PS5 in which was shutting down due to overheating. Remon explained what the likely issue was, and that it would be serviced, cleaned and have new thermal paste for the processor. Was told it would likely be done by Monday, but both Chris and Remon somehow managed to get it done the same day.
Needless to say I've got one very happy and grateful teenage gamer again.
Remon did say that the internal dust was probably the worst he'd seen.
Oddly we know we need to get our cars serviced every year, and yet we don't think the same about gaming devices. Maybe we should.
11/10 for the Tech Lab
Stellar service guys, many thanks indeed.
Graham F.
3 months ago
Excellent service. My laptop needed a new top because one of the hinges had broken. They kept me updated with the repair, and they also sorted me out a new charger and a factory reset which is what I asked for. Laptop is like new. Highly recommended. Don't automatically throw your laptop away if it has a problem. Try these guys first!
Finn
3 months ago
Dad bought laptop from here great quality fully refurbished at reasonable price 10/10
Sam P.
3 months ago
Unbelievable! I had a broken, keyless entry motorcycles key, with damaged wiring........this hero was amazing. Saved me a lot of time and money by managing to fix my key. I couldn't recommend him enough.
Super friendly and welcoming guy, really knows his stuff :)
Thanks, definitely recommend
Gary E.
3 months ago
Had an overheating Xbox One X. Rang these guys up and they told me what needed doing and a competitive price for servicing, cleaning and replacing the thermal paste. I dropped it to their shop and picked it up the following day. No more overheating and a lot less noisier than before. Highly recommend the Tech Lab shop for any issues you have with your devises!!!
Craig
3 months ago
Remon provided quick expert responses, honest assessments and fair pricing! Highly recommended.
Mail-In Repair Questions
Frequently Asked Questions
Should I complete this form before receiving a quote?
No. This form is for customers who have already received a quote or agreed diagnostic arrangement and are ready to send the device. Use the Get a Quote form first when you only need a price estimate.
What happens after I submit the form?
We review the submission and email your repair-ticket number together with information relevant to sending the device and the quoted repair.
What should I write on or inside the parcel?
Include your repair-ticket number inside the parcel so the device can be matched quickly to your booking. Do not rely only on writing the number on the outside label.
Should I send my charger and accessories?
Send only accessories needed to reproduce the fault or specifically requested by Tech Lab. Clearly list every accessory included in the parcel.
Should I back up my data?
Yes, where possible. Repairs and diagnostics can involve testing, resets or component failure. Back up important information before sending the device whenever the device remains accessible.
How long will the repair take?
Standard repairs commonly take around one to three working days after the device is received and the required parts are available. Complex repairs may take five to seven working days or longer.
What if the diagnosis finds a different fault?
When the actual fault differs from the original quote, we will contact you with the findings and any revised cost before additional chargeable work proceeds.
How will my repaired device be returned?
The return method depends on the booking, parcel size, value and postage option selected. Tracking information is provided when the repaired device is dispatched.
Ready to Send Your Device?
Complete the mail-in repair form after receiving your quotation. Provide accurate details so we can create the correct repair ticket and send the appropriate next steps.