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Send your device to our Worthing workshop from across the UK.
OUR SERVICES
UK-Wide Mail-In Repair
Send Your Device to Tech Lab for Professional Repair
Our mail-in repair service allows customers across the UK to send phones, tablets, laptops, MacBooks, Apple Watches and game consoles to our Worthing workshop for diagnosis and repair.
Important: this form is for confirmed repair bookings.
Complete the mail-in form after you have received a quote and are ready to send your device. For a price estimate only, please use our Get a Quote form first.
Clear Ticket Tracking
Your repair is booked under a dedicated ticket number.
Standard and Complex Repairs
From replacement parts to selected board-level faults.
Return After Testing
Completed repairs are tested before dispatch back to you.
Mail-In Repair Process
From Form Submission to Return Delivery
Providing complete and accurate information helps us book the repair correctly and reduces avoidable delays.
Submit the Form
Enter the device model, fault, quote details and your contact information.
Receive Your Ticket
We email your repair-ticket number and the information needed to send the device.
Diagnosis or Repair
The device is inspected and the agreed repair or diagnostic process begins.
Testing and Return
Completed work is tested before the device is securely packaged and returned.
Pack the Device Carefully
Protect Your Device During Transit
The sender is responsible for packaging the device securely before it enters the postal network. Use a strong box and sufficient cushioning.
Recommended Packaging
Use packaging that protects the device from pressure, impact and movement.
- Use a strong, rigid cardboard box
- Wrap the device in several layers of bubble wrap
- Protect screens, corners and protruding ports
- Fill empty space so the device cannot move
- Seal the box securely with strong packing tape
Before You Seal the Box
Include only the accessories needed for the reported fault unless advised otherwise.
- Include the repair-ticket number inside the parcel
- Remove SIM cards and memory cards
- Back up important data where possible
- Provide passcodes only where testing requires them
- Photograph the device and packaging before sending
Help Us Process the Repair
Information to Include in Your Submission
Detailed information makes it easier to identify the device, reproduce the problem and match the parcel to the correct repair ticket.
Exact Device Details
Provide the brand, full model, storage, colour and serial number where available.
Clear Fault Description
Explain what happens, when it started and whether the fault is intermittent.
Damage and Repair History
Tell us about drops, liquid exposure and any previous repair attempts.
Your Existing Quote
Mention the quoted service, agreed amount or previous email conversation.
Existing Order or Ticket
If you already placed a repair order, include the order or ticket number.
Return and Contact Details
Check that your name, email, telephone number and return address are accurate.
Mail-In Repair Ticket Submission
Submit Your Repair Request
Complete the form carefully and check that your contact, device and repair details are accurate before submitting. Your submission will be sent directly to Tech Lab’s repair intake system for processing.
Already have a quote, order or repair reference?
Add the reference in the form so we can match your mail-in submission to the correct repair as quickly as possible.
Customer Feedback
What Our Customers Say
Read recent feedback from customers who have used Tech Lab for device repairs, communication and support.
Martin R.
3 days ago
Superb service. I had my iPad fully repaired and back to me within 4 days. At all stages I was kept fully informed. It is so refreshing to deal with a trustworthy firm, especially when it comes to the repair of IT devices.
Tony B.
4 days ago
Dropped off my Samsung S23 off at 10.30am as I had no access to my phone due to a virus. Chris said it would probably take about a couple of hours, so I left it with him. About 2 hours later received the text to say all fixed ready to pick up. Collected the phone mid afternoon all working perfectly. A big thank you to the team at Tech Lab. A brilliant service.
John D.
4 days ago
Very quick and successful repair of my Dell desktop PC. Recommend highly.
Oliver P.
4 days ago
Amazing service. Found and resolved issue with my daughters laptop and fixed it whilst I waited.
Nicola H.
1 week ago
Ive brought my phone in three times,twice as i was unfortunately scammed by another shop.
they could not have been more helpful à nd fixed phone when it was on last legs all the time with a kind helpful personality.
Would highly reccomend them there abs stars.
they could not have been more helpful à nd fixed phone when it was on last legs all the time with a kind helpful personality.
Would highly reccomend them there abs stars.
Jennifer S.
1 week ago
The guys are so helpful, will always try to help and give great advice. Have recommended to family and friends
Jess G.
1 week ago
Tech Lab replaced my iPad screen in extra quick time as I was only in Worthing for a day. Excellent service, very friendly and helpful. I recommend them.
Spencer V.
2 weeks ago
Fast
Affordable
Honest
Perfect service
Affordable
Honest
Perfect service
Lawrence W.
2 weeks ago
Remon and the team are outstanding repair specialists, and their workmanship is exemplary.
simon b
2 weeks ago
All good, gave me a quote for the repair, got it done and even had it ready the same day. Pleasure to deal with, would use again
Simon B.
2 weeks ago
Thanks Chris & Co for dong a splendid job fixng my laptop, albeit taking a little longer than expected thanks to the Royal Mail having "lost" the one essential part needed, but it was worth the wait, with the repair done and accompanied with some great customer service.
Amy
2 weeks ago
Really impressed with the service from these guys! They fixed my Acer laptop really quickly and were incredibly helpful.
They’ll definitely be my go-to for all my tech needs moving forward, both for my personal devices and our business computers. Highly recommend.
They’ll definitely be my go-to for all my tech needs moving forward, both for my personal devices and our business computers. Highly recommend.
Sam K.
2 weeks ago
Took my PlayStation here as it was turning off during use. They were very helpful, gave me loads of information making me feel confident in the decision. They were done in a day and I got an email and a phone call when it was complete, and my playstation is as good as the day it was bought. Friendly faces and great customer service, cannot recommend enough.
Sean B.
3 weeks ago
Fantastic service!
I had my PS5 serviced and cleaned and they did a great job.
I would definitely recommend.
Thank you guys.
I had my PS5 serviced and cleaned and they did a great job.
I would definitely recommend.
Thank you guys.
Rodrick H.
3 weeks ago
Thankyou techlab for your usual excellent service and thanks for the free gift
loomian N.
4 weeks ago
Only tech place I will use, great service and knowledgeable staff.
Jackobyron
4 weeks ago
Had to get a replacement battery for an Iphone 13, quick and simple fix. Both members of staff were extremely helpful giving me clear instructions of what to do post repair and how to restore the phone back to factory setting to ensure it was fully fixed. Highly recommend!
Mick G.
4 weeks ago
Super helpful quick and with perfect communication
Will always use these guys and recommend 👌
Will always use these guys and recommend 👌
taytay 4.
1 month ago
Brilliant and quick service, great prices for ps5 clean out also trustworthy that’s what I struggled with before finding these guys
James W.
1 month ago
philip W.
1 month ago
Professional service throughout, repaired my laptop and sons phone screen. Fast turn around at a very competitive price. Would highly recommend.
Stuart H.
1 month ago
Very pleased with the service I received. Friendly and professional. Recommended!
Jo A.
1 month ago
Really nice and helpful! I was very relieved to find this excellent shop when I was walking from the station and using the sat nav on my phone and my battery low. I was able to buy a fully charged battery pack and cable to keep me going for the rest of the day.
Steve M.
1 month ago
Very, very impressed with the Tech Lab. Took my son's PS5 in which was shutting down due to overheating. Remon explained what the likely issue was, and that it would be serviced, cleaned and have new thermal paste for the processor. Was told it would likely be done by Monday, but both Chris and Remon somehow managed to get it done the same day.
Needless to say I've got one very happy and grateful teenage gamer again.
Remon did say that the internal dust was probably the worst he'd seen.
Oddly we know we need to get our cars serviced every year, and yet we don't think the same about gaming devices. Maybe we should.
11/10 for the Tech Lab
Stellar service guys, many thanks indeed.
Needless to say I've got one very happy and grateful teenage gamer again.
Remon did say that the internal dust was probably the worst he'd seen.
Oddly we know we need to get our cars serviced every year, and yet we don't think the same about gaming devices. Maybe we should.
11/10 for the Tech Lab
Stellar service guys, many thanks indeed.
Graham F.
1 month ago
Excellent service. My laptop needed a new top because one of the hinges had broken. They kept me updated with the repair, and they also sorted me out a new charger and a factory reset which is what I asked for. Laptop is like new. Highly recommended. Don't automatically throw your laptop away if it has a problem. Try these guys first!
Finn
1 month ago
Dad bought laptop from here great quality fully refurbished at reasonable price 10/10
Sam P.
1 month ago
Unbelievable! I had a broken, keyless entry motorcycles key, with damaged wiring........this hero was amazing. Saved me a lot of time and money by managing to fix my key. I couldn't recommend him enough.
Super friendly and welcoming guy, really knows his stuff 🙂
Thanks, definitely recommend
Super friendly and welcoming guy, really knows his stuff 🙂
Thanks, definitely recommend
Gary E.
1 month ago
Had an overheating Xbox One X. Rang these guys up and they told me what needed doing and a competitive price for servicing, cleaning and replacing the thermal paste. I dropped it to their shop and picked it up the following day. No more overheating and a lot less noisier than before. Highly recommend the Tech Lab shop for any issues you have with your devises!!!
Craig
1 month ago
Remon provided quick expert responses, honest assessments and fair pricing! Highly recommended.
Annette B.
1 month ago
Top Quality, fantastic service, well priced and efficient. Remon is so helpful & friendly I. Highly recommend.
Charlie J.
2 months ago
I don't usually write reviews but this one deserved it. I needed help with a fan replacement and Remon was more than happy to help. I brought it in at 3:30pm and it was done before noon the next day. Fast, reliable, and great customer service. This is now my go to place.
Jo M.
2 months ago
GREAT service! I had water splash into the ports of my macbook and was able to drop off and have it fixed in an hour! 100% recommend, legends 🙂
Alfie
2 months ago
Always knows what he's doing and can also give you advice to help if not
Kyle H.
2 months ago
Trudi H.
2 months ago
Fantastic service. Remon just replaced the battery and serviced my MacBook. It looks like new. Very efficient service and excellent communication. Brilliant customer service and good value for money. Would definitely recommend.
Helen Tweedy (.
2 months ago
Brilliant experience! Went to get my laptop battery replaced and couldn’t have asked for better service. Was able to keep my laptop until the parts arrived, then it only took around 1.5 hours. Full clean and service as well. Very reasonably priced and communication was excellent. 10/10 would recommend 🙂
Eve L.
2 months ago
Excellent professional service. Have used multiple times now. Completely recommend.
Jazmine C.
2 months ago
I honestly couldn’t recommend LabTech in Worthing highly enough.
From the very beginning, the whole experience was fantastic. Their website was clear, easy to navigate, and booking an appointment was simple. Before I even dropped my PlayStation off, I phoned with a few questions and everything was explained clearly, including the expected turnaround time and pricing, so I knew exactly what to expect.
When I arrived, I was made to feel welcome straight away. Everything was explained thoroughly, and it was clear that they genuinely know what they’re doing. The turnaround was incredibly quick and exactly within the timeframe I was given.
When I collected my PlayStation, I actually arrived late and was in a bit of a flap, but that wasn’t a problem at all. He was so kind, stayed behind to make sure I was sorted, and took the time to show me photos of the work he’d carried out and explain everything he’d done.
The pricing was also incredibly reasonable, especially considering the quality of the service. It’s refreshing to find someone who is knowledgeable, honest, professional, and genuinely cares about their customers.
I’ll definitely be taking all of mine and my family’s devices to LabTech in the future whenever we need repairs or advice.
Thank you so much, LabTech. You’ve been absolutely brilliant!
From the very beginning, the whole experience was fantastic. Their website was clear, easy to navigate, and booking an appointment was simple. Before I even dropped my PlayStation off, I phoned with a few questions and everything was explained clearly, including the expected turnaround time and pricing, so I knew exactly what to expect.
When I arrived, I was made to feel welcome straight away. Everything was explained thoroughly, and it was clear that they genuinely know what they’re doing. The turnaround was incredibly quick and exactly within the timeframe I was given.
When I collected my PlayStation, I actually arrived late and was in a bit of a flap, but that wasn’t a problem at all. He was so kind, stayed behind to make sure I was sorted, and took the time to show me photos of the work he’d carried out and explain everything he’d done.
The pricing was also incredibly reasonable, especially considering the quality of the service. It’s refreshing to find someone who is knowledgeable, honest, professional, and genuinely cares about their customers.
I’ll definitely be taking all of mine and my family’s devices to LabTech in the future whenever we need repairs or advice.
Thank you so much, LabTech. You’ve been absolutely brilliant!
Davie B.
3 months ago
Took my sons ps5 here as it kept turning off and over heating. Remon was really polite helpful, professional and the cost to repair was very good. I highly recommend using them. This will be my go to place with electronics from now on 👌 (I have one happy son)
Paul J.
3 months ago
Ramon provided absolutely fantastic service. I had my Dell laptop keyboard replaced and a new battery fitted, and the installation of the new components was first-class. My laptop feels brand new again and the battery now lasts for hours. I would definitely recommend him!
Cyrhone J.
3 months ago
Brought in a gaming laptop with no power and wasn't charging. They gave a quick assesment in store, then got a proper diagnosis of what repair is required and the option to continue or not. Got it back just after a couple days fully working order. I am Very happy with everything and was also given a 3 month warranty if anything goes wrong in the future. Highly recomended.
Update: I had to use the warranty for another issue with the laptop and they took it in and fixed the issue within 4 days with no problems.
Update: I had to use the warranty for another issue with the laptop and they took it in and fixed the issue within 4 days with no problems.
Kate H.
3 months ago
Perfect service, fast, friendly, efficient and reasonably priced!
Zoe C.
3 months ago
Efficient friendly service, my son is delighted. Thank you!
K a n t r o p
3 months ago
Had a tricky issue with conflicting RGB software in my PC which lead to the LINK Hun freezing up. Remon took it in, diagnosed it quickly and even ordered me a part for next day delivery so that it was fixed for the weekend. 10/10, great service, great guy and very knowledgeable.
Keiran K.
3 months ago
Had an amazing experience, Remon managed to succesfully complete a very tricky repair for me and his prices were more than fair, on top of that he was super accommodating and fixed it whilst I waited!
Highly recommended!
Highly recommended!
holly S.
3 months ago
Absolutely wonderful service on my husbands PlayStation5 in and back home within 2.5/3 hours ready for when he gets home from work, just perfect
Joe K.
3 months ago
perfect ps5 repair, all done in under 24 hrs.
Quentin B.
3 months ago
Absolutely amazing service, I had an interview in two days and spilled water on my laptop, it was fixed, checked and cleaned by the end of the day. 10/10, very friendly service
Paul D.
4 months ago
I found this phone repair shop through recommendation and he didn’t disappoint . Remon changed my iphone battery with an original apple battery in 30 minutes without the postal wait or need for trip to brighton . good friendly service and clean well organised shop. i hope he does well as he is so much better than the rest
keziah C.
4 months ago
Highly recommend! Very fair and honest , no complaints whatsoever:)
Mail-In Repair Questions
Frequently Asked Questions
Should I complete this form before receiving a quote?
No. This form is for customers who have already received a quote or agreed diagnostic arrangement and are ready to send the device. Use the Get a Quote form first when you only need a price estimate.
What happens after I submit the form?
We review the submission and email your repair-ticket number together with information relevant to sending the device and the quoted repair.
What should I write on or inside the parcel?
Include your repair-ticket number inside the parcel so the device can be matched quickly to your booking. Do not rely only on writing the number on the outside label.
Should I send my charger and accessories?
Send only accessories needed to reproduce the fault or specifically requested by Tech Lab. Clearly list every accessory included in the parcel.
Should I back up my data?
Yes, where possible. Repairs and diagnostics can involve testing, resets or component failure. Back up important information before sending the device whenever the device remains accessible.
How long will the repair take?
Standard repairs commonly take around one to three working days after the device is received and the required parts are available. Complex repairs may take five to seven working days or longer.
What if the diagnosis finds a different fault?
When the actual fault differs from the original quote, we will contact you with the findings and any revised cost before additional chargeable work proceeds.
How will my repaired device be returned?
The return method depends on the booking, parcel size, value and postage option selected. Tracking information is provided when the repaired device is dispatched.
Ready to Send Your Device?
Complete the mail-in repair form after receiving your quotation. Provide accurate details so we can create the correct repair ticket and send the appropriate next steps.