Cookie Policy

Last updated: 24 August 2026

This Cookie Policy explains how Tech Fix Lab Limited, trading as Tech Lab (“Tech Lab”, “we”, “us” or “our”) uses cookies and similar technologies on our websites.

This policy applies to:

  • techfixlab.co.uk

  • techlabuk.com

It should be read alongside our Privacy Notice, which explains more broadly how we collect and use personal information.

1. About Tech Lab

Tech Lab is a trading name of Tech Fix Lab Limited, a company registered in England and Wales.

Company number: 11374829

Registered office and trading address:
83 Chapel Road
Worthing
West Sussex
BN11 1HU

Email: info@techfixlab.co.uk
Telephone: 01903 533 225
Mobile: 07516 606 600

2. What Are Cookies?

Cookies are small pieces of information that websites can store on your computer, smartphone, tablet or other device.

Cookies can help websites:

  • Work correctly

  • Remember preferences

  • Keep shopping baskets active

  • Maintain secure sessions

  • Remember consent choices

  • Understand how visitors use a website

  • Measure website performance

  • Support advertising and marketing where permitted

Some cookies remain on your device only while your browser is open.

Others remain for a set period or until they are deleted.

3. Cookies and Similar Technologies

This policy uses the word “cookies” for simplicity, but our websites may also use other technologies that store or access information on your device.

These can include:

  • Cookies

  • Local storage

  • Session storage

  • Tracking pixels

  • Tags

  • Scripts

  • Embedded technologies

  • Similar storage and access technologies

UK electronic privacy rules can apply to these technologies in a similar way to traditional cookies.

4. How We Use Cookies

We may use cookies and similar technologies to:

  • Operate our websites

  • Maintain website security

  • Keep users signed in

  • Remember shopping-basket contents

  • Process online orders

  • Remember your preferences

  • Remember your cookie choices

  • Improve website functionality

  • Understand how visitors use our websites

  • Measure website performance

  • Diagnose website errors

  • Prevent fraud and abuse

  • Support payment and checkout functionality

  • Measure the effectiveness of marketing

  • Provide advertising where applicable and where permitted

We do not use cookies simply because a visitor has continued browsing the website.

Where UK law requires your consent, we will request it before using the relevant technology.

5. Types of Cookies We May Use

Strictly Necessary Cookies

These cookies and technologies are necessary for our websites or a service you specifically request to function.

They may be used for:

  • Website security

  • User authentication

  • Login sessions

  • Shopping baskets

  • Checkout

  • Fraud prevention

  • Load balancing

  • Remembering privacy or cookie choices

  • Maintaining a secure connection

  • Processing actions requested by you

Because these technologies are necessary to provide the requested service or meet another applicable legal exemption, they may not require your consent.

Blocking strictly necessary cookies may prevent parts of the website from functioning properly.

6. Functionality and Preference Cookies

Functionality cookies help us remember choices you make and provide additional website features.

They may remember information such as:

  • Display preferences

  • Website settings

  • Language preferences

  • Previously selected options

  • Certain account preferences

Some functionality technologies may qualify for an applicable exemption from consent where the legal requirements are satisfied.

Where consent is legally required, we will not activate them until you have given your consent.

7. Analytics and Statistics Cookies

Analytics technologies help us understand how visitors use our websites.

For example, they may help us understand:

  • Which pages are visited

  • How visitors move through the website

  • Which pages are most popular

  • How visitors reached our website

  • Whether visitors encounter website errors

  • How long pages take to load

  • How our website and services perform

We use this information to improve our website, customer experience and services.

Some limited statistical technologies may qualify for an applicable exemption under UK electronic privacy rules if all relevant legal requirements are met.

Where an analytics technology does not qualify for an exemption and consent is required, it will only be activated after you have given consent.

8. Advertising and Marketing Cookies

Where we use advertising or marketing technologies, they may help us:

  • Measure advertising performance

  • Understand whether an advert resulted in a website visit

  • Measure campaign conversions

  • Limit repeated advertisements

  • Create advertising audiences

  • Provide advertising that may be more relevant to users

  • Understand interaction with our marketing campaigns

These technologies may be provided by Tech Lab or by third-party advertising platforms.

Advertising and behavioural tracking technologies will not be activated before obtaining consent where consent is required by law.

You can reject these technologies without preventing you from using the essential parts of our websites.

9. Third-Party Cookies and Technologies

Some services used on our websites may be supplied by third parties.

Depending on the services currently enabled, these may include providers involved in:

  • Website analytics

  • Payment processing

  • Video or media embedding

  • Maps

  • Social-media features

  • Advertising

  • Website security

  • E-commerce functionality

  • Customer communications

  • Fraud prevention

A third party may place or access information on your device when its service is used.

Where consent is required for a third-party technology, the relevant service will not be activated before you have provided the necessary consent.

Third-party organisations may process information in accordance with their own privacy notices.

10. E-Commerce and Shopping Cookies

Our websites may use cookies required to operate online shopping functionality.

These can include technologies that:

  • Remember products added to your basket

  • Maintain a checkout session

  • Remember an order during checkout

  • Prevent fraudulent transactions

  • Maintain customer-account sessions

  • Process actions you specifically request

Cookies that are strictly necessary for you to use shopping or checkout functionality may be used without consent where an applicable legal exemption applies.

11. Payment Services

Our websites may use third-party payment services.

Payment providers may use cookies or similar technologies for purposes including:

  • Processing payments

  • Securing transactions

  • Preventing fraud

  • Authenticating payment requests

  • Maintaining payment sessions

Some payment technologies may be necessary to complete a payment that you request.

Other technologies used by a payment provider may require consent depending on their purpose.

Tech Lab does not normally receive or store your complete payment-card number where payment information is processed directly by the payment provider.

Please see our Privacy Notice for more information about payment-data processing.

12. Embedded Content

Our websites may contain content supplied by third parties.

Examples may include:

  • Videos

  • Maps

  • Social-media content

  • Reviews

  • External widgets

  • Other embedded services

Opening or interacting with embedded content may allow the relevant provider to store or access information on your device.

Where consent is required, we may prevent that content or its tracking technologies from loading until you provide consent.

13. Your Cookie Choices

When you first visit our website, you may be presented with cookie controls.

Where applicable, these controls allow you to:

  • Accept

  • Reject non-essential cookies

  • Customise your choices

You do not have to accept non-essential cookies in order to access the core functions of our website.

Strictly necessary technologies will remain active where they are required to provide the website or service you requested.

14. Changing Your Cookie Preferences

You can change your non-essential cookie preferences after making an initial choice.

Where our website provides a Cookie Settings, Manage Cookies or similar control, you can use it to review or change your choices.

Withdrawing your consent will not affect the lawfulness of processing that took place before consent was withdrawn.

Your revised preferences will apply going forward.

15. Browser Controls

Most web browsers also allow you to control cookies through browser settings.

Depending on your browser, you may be able to:

  • View stored cookies

  • Delete cookies

  • Block specific websites from using cookies

  • Block third-party cookies

  • Block all cookies

Browser controls are separate from the consent controls available on our website.

Blocking all cookies through your browser may prevent essential parts of our websites from working correctly, including:

  • Login

  • Shopping baskets

  • Checkout

  • Account functions

  • Other website features

16. Cookie Duration

Cookies may be either session cookies or persistent cookies.

Session Cookies

Session cookies normally expire when you close your browser.

They may be used for activities such as:

  • Maintaining a shopping basket

  • Maintaining a secure session

  • Navigating through checkout

Persistent Cookies

Persistent cookies remain on your device for a defined period unless you delete them earlier.

They may be used for:

  • Remembering preferences

  • Remembering cookie choices

  • Analytics

  • Security

  • Other permitted purposes

The duration of individual cookies depends on their purpose and provider.

17. Cookie Information and Consent Manager

The specific cookies and similar technologies operating on our websites may change as we:

  • Update website functionality

  • Add or remove plugins

  • Change analytics services

  • Update payment providers

  • Change advertising platforms

  • Improve security

  • Update our e-commerce services

Where our cookie consent system provides a detailed cookie list, you can use Cookie Settings or Manage Cookies to see current information about available cookie categories and providers.

We periodically review the technologies used by our websites.

18. Personal Information Collected Through Cookies

Some cookies and similar technologies can involve the processing of personal information.

Depending on the technology, this may include:

  • IP address

  • Device identifiers

  • Browser information

  • Operating-system information

  • Pages visited

  • Website interactions

  • Approximate location derived from technical information

  • Referral information

  • Cookie identifiers

  • Advertising identifiers

  • Transaction or conversion information

Where cookie information identifies or can be linked to an individual, we process that information in accordance with applicable UK data protection law.

For more information about how we use personal information, please read our Privacy Notice.

19. Legal Basis

The use of cookies and similar technologies is governed primarily by the Privacy and Electronic Communications Regulations 2003 (PECR), as amended, together with applicable UK data protection law where personal information is processed.

Some storage and access technologies are exempt from the requirement to obtain consent where the applicable statutory requirements are satisfied.

For technologies that require consent, we will seek consent before storing or accessing the relevant information on your device.

Where the subsequent processing of information collected through these technologies constitutes processing of personal data, we will also ensure that there is an appropriate lawful basis under UK data protection law.

20. Advertising Consent

We will not treat:

  • Continuing to browse our website

  • Scrolling

  • Closing a cookie banner

  • Failing to change browser settings

as consent to advertising or other non-exempt tracking technologies where valid consent is legally required.

Where consent is required, you must make an active choice.

You may later withdraw that consent.

21. Rejecting Non-Essential Cookies

Rejecting non-essential cookies should not prevent you from accessing the essential functionality of our websites.

However, some optional features may be unavailable or operate differently.

For example:

  • Embedded third-party content may not display.

  • Preference settings may not be remembered.

  • Some optional integrations may be disabled.

22. Do We Sell Cookie Data?

Tech Lab does not sell customer personal information.

We may use third-party service providers to provide website, analytics, payment, security or advertising functions.

Those providers may process information according to their role, our instructions where they act as processors, and their own legal obligations.

More information about how we share personal information is available in our Privacy Notice.

23. Updates to This Cookie Policy

We may update this Cookie Policy when:

  • Our websites change

  • We introduce new services

  • Our technology changes

  • Our cookie providers change

  • Our plugins change

  • The law changes

  • Regulatory guidance changes

The latest version will be published on our website with the revised date shown at the top.

24. Contact Us

If you have questions about our use of cookies, privacy or personal information, contact:

Tech Fix Lab Limited trading as Tech Lab

83 Chapel Road
Worthing
West Sussex
BN11 1HU

Company number: 11374829

Email: info@techfixlab.co.uk
Telephone: 01903 533 225
Mobile: 07516 606 600

Websites:

  • techfixlab.co.uk

  • techlabuk.com

For more information about how Tech Lab processes personal information, please see our Privacy Notice.

Last updated: 24 August 2026