Privacy Notice

Last updated: 24 August 2026

1. Who we are

Tech Lab is a trading name of Tech Fix Lab Limited.

Tech Fix Lab Limited is a company registered in England and Wales.

Company number: 11374829
Registered office: 83 Chapel Road, Worthing, England, BN11 1HU
Trading name: Tech Lab
Email: info@techfixlab.co.uk
Telephone: 01903 533 225
Mobile: 07516 606 600

Tech Fix Lab Limited is registered with the Information Commissioner’s Office (ICO).

ICO registration number: 00014907280

For the purposes of UK data protection law, Tech Fix Lab Limited is the data controller responsible for the personal information described in this Privacy Notice.

2. What this Privacy Notice covers

This Privacy Notice explains how we collect, use, store and share personal information when you:

  • Visit techfixlab.co.uk

  • Visit techlabuk.com

  • Request a repair quote

  • Book a repair

  • Use our mail-in repair service

  • Visit our store

  • Purchase a product

  • Create an online account

  • Contact Tech Lab

  • Use our repair tracking services

  • Make a payment

  • Request diagnostic work

  • Request data recovery

  • Communicate with us by email, telephone, messaging service or social media

  • Use any other service provided by Tech Lab

It also applies to information we receive through marketplaces, payment providers, couriers and other service providers where that information relates to a Tech Lab transaction or service.

3. Personal information we collect

Depending on how you interact with us, we may collect the following information.

Identity and contact information

This may include:

  • Your name

  • Address

  • Billing address

  • Delivery or return address

  • Email address

  • Telephone number

  • Account username

  • Customer reference number

Repair and device information

This may include:

  • Device type

  • Manufacturer

  • Model

  • Serial number

  • IMEI number

  • Device colour

  • Device condition

  • Reported fault

  • Diagnostic findings

  • Repair history

  • Work carried out

  • Parts fitted

  • Warranty information

  • Photographs of your device

  • Internal repair notes

  • Repair status

  • Tracking reference

  • Collection or return details

Transaction information

This may include:

  • Products or services purchased

  • Repair charges

  • Diagnostic charges

  • Discounts

  • Refunds

  • Payment status

  • Payment method

  • Transaction references

  • Invoice information

  • Order history

We do not normally receive or store your complete payment card number or card security code where your payment is processed by a third-party payment provider.

Communications

We may keep records of communications including:

  • Emails

  • Contact-form submissions

  • Repair enquiries

  • Quote requests

  • Telephone notes

  • Messages

  • Complaints

  • Feedback

  • Reviews

  • Customer-service conversations

Website and technical information

When you use our websites, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Date and time of visits

  • Website interactions

  • Referring website

  • Cookie identifiers

  • Security and session information

More information is provided in our Cookie Policy.

4. Information on devices given to Tech Lab

Devices such as phones, tablets, laptops, computers and storage devices can contain substantial amounts of personal information.

We recognise that customers are placing significant trust in us when giving us access to their equipment.

Our technicians will only access information stored on your device where this is reasonably necessary to:

  • Diagnose the reported fault

  • Carry out an authorised repair

  • Test the device

  • Confirm functionality following a repair

  • Perform data recovery

  • Complete another service that you have specifically requested

We do not access personal files simply because we have possession of your device.

We do not intentionally inspect photographs, messages, emails, documents, browsing history, accounts or other private information unless access is reasonably required to perform the service you requested.

Where possible, testing will be carried out without accessing personal content.

5. Device passwords, PINs and passcodes

In some cases we may require a device password, PIN or passcode so that we can properly diagnose or test a device.

Where a passcode is provided:

  • It will only be used for the repair, diagnostic or testing purpose for which it was provided.

  • Access will be limited to authorised personnel where reasonably necessary.

  • We will not use it to access unrelated accounts or services.

  • We will stop retaining it when it is no longer reasonably required for the repair or service.

Where possible, customers may choose to temporarily change their device passcode before giving the device to us.

6. Data recovery services

Where you specifically ask us to recover data from a device or storage medium, we may need to access, copy or temporarily store files from that device.

This can include:

  • Documents

  • Photographs

  • Videos

  • Contacts

  • Application data

  • Business information

  • Personal files

  • Other recoverable information

We only process recovered information for the purpose of carrying out the data-recovery service you requested.

Access to recovered information is limited to the extent reasonably necessary to complete the recovery.

Recovered data will only be retained for as long as reasonably required to:

  • Complete the recovery

  • Test the recovered information

  • Transfer the recovered information to you

  • Resolve any immediate technical issue concerning the recovery

It will then be deleted or securely disposed of in accordance with our operational procedures unless we are required to retain it for another lawful reason or you have agreed otherwise.

We do not use recovered files for marketing, profiling or unrelated purposes.

7. Special category information

We do not normally ask customers to provide sensitive or special category personal information.

However, a customer’s device may contain information concerning matters such as health, religion, ethnicity, biometric information or other sensitive subjects.

We do not intentionally seek this information.

If such information becomes incidentally visible while a technician is carrying out authorised diagnostic, repair, testing or data-recovery work, it will not be used for an unrelated purpose.

8. How we collect your personal information

We may collect information directly from you when you:

  • Place an order

  • Book a repair

  • Bring a device into our store

  • Send a device to us

  • Request a quote

  • Create an account

  • Complete an online form

  • Contact us

  • Make a payment

  • Subscribe to marketing

  • Leave a review

  • Make a complaint

We may also receive information from third parties where necessary to complete a transaction or service.

These may include:

  • Payment providers

  • E-commerce platforms

  • Online marketplaces

  • Delivery and courier companies

  • Website service providers

  • Business customers

  • Manufacturers or suppliers

  • Other persons acting on your instructions

Where we receive information from another source, we will handle it in accordance with applicable data protection law.

9. Why we use your personal information

We only use personal information where we have a lawful reason to do so.

Our main purposes and lawful bases include:

Purpose Typical lawful basis
Providing a repair or diagnostic service Contract
Providing a requested quote Steps before entering into a contract
Processing an online order Contract
Processing payment Contract
Arranging mail-in delivery or return postage Contract
Communicating about a repair or order Contract
Providing warranty support Contract and/or legitimate interests
Maintaining repair and transaction records Contract, legitimate interests and/or legal obligation
Keeping accounting and tax records Legal obligation
Preventing fraud and misuse Legitimate interests and/or legal obligation
Protecting our websites and systems Legitimate interests
Investigating complaints Contract, legitimate interests and legal obligation
Defending or pursuing legal claims Legitimate interests and legal obligation where applicable
Improving our services Legitimate interests
Sending permitted marketing Consent or legitimate interests where permitted by law
Managing cookies and similar technologies Consent or another applicable PECR exception

We do not rely on consent where another lawful basis is more appropriate.

Where we rely on legitimate interests, we consider our interests against your privacy rights before processing the information.

10. If you do not provide information

Some information is required so we can provide a service.

For example, we may need:

  • Your contact information to update you about a repair.

  • Your address to return a mail-in repair.

  • Device information to create a repair record.

  • Payment information to process a transaction.

If required information is not provided, we may be unable to provide the requested product or service.

11. Repairs and diagnostics

When you submit a device for repair or diagnostic testing, we create a repair record.

This may contain:

  • Your contact details

  • Device details

  • Reported fault

  • Diagnostic results

  • Technician notes

  • Photographs

  • Parts required

  • Repair authorisation

  • Payment information

  • Repair status

  • Communication history

  • Warranty information

We use this information to manage the repair from initial booking through diagnosis, repair, testing, collection or return and any subsequent warranty support.

12. Mail-in repairs

If you use our mail-in service, we may process additional information including:

  • Collection address

  • Return address

  • Courier information

  • Shipping label information

  • Tracking numbers

  • Delivery status

  • Proof of delivery

We may share the minimum information necessary with postal or courier providers so that they can collect or deliver your device.

Those organisations may act as independent data controllers for some of their processing.

13. Payments

Payments may be processed using third-party payment providers, including providers such as Square, or other payment services made available by Tech Lab.

The payment provider may collect your payment-card information directly.

Tech Lab does not normally store your complete card number or card security code.

We may retain information including:

  • Payment status

  • Amount paid

  • Payment type

  • Transaction reference

  • Refund information

  • Receipt information

Payment providers process information in accordance with their own privacy policies and applicable law.

14. Online orders and customer accounts

If you purchase a product through one of our websites, we may use your information to:

  • Process the order

  • Confirm payment

  • Manage stock

  • Provide order updates

  • Arrange collection or delivery

  • Issue invoices or receipts

  • Manage refunds

  • Provide warranty or after-sales support

  • Prevent fraud

If you create an account, we may retain your account information and transaction history so you can use relevant account features.

You are responsible for keeping your account login details secure.

15. Repair tracking

Where we provide online repair tracking, we may use identifiers such as:

  • Repair reference numbers

  • Tracking references

  • Secure links

  • Passcodes

These are used to allow customers to view information about their repair.

You should not share secure repair links, reference information or access codes with people who should not have access to your repair information.

16. Communications

We may contact you using the details you provide.

This may include communication by:

  • Email

  • Telephone

  • SMS

  • Messaging services

  • Website notifications

  • Other appropriate communication channels

Service communications can include:

  • Quote information

  • Diagnostic results

  • Repair approvals

  • Payment requests

  • Repair status

  • Collection notifications

  • Shipping information

  • Warranty communication

  • Order updates

These are operational communications rather than marketing communications.

17. Marketing

We may occasionally send information about Tech Lab products, repairs, services or promotions where permitted by law.

For electronic marketing to individuals, we will rely on:

  • Your consent; or

  • An applicable existing-customer exemption where the requirements of the Privacy and Electronic Communications Regulations are satisfied.

Where we rely on the existing-customer provisions, marketing will relate to products or services similar to those you previously purchased or expressed an interest in, and you will be given a simple opportunity to opt out.

You can unsubscribe from marketing at any time.

You can:

Stopping marketing will not prevent us from sending necessary communications relating to an existing order, repair, account, payment, warranty or legal matter.

Your right to object to direct marketing

You have an absolute right to object to your personal information being used for direct marketing.

If you object, we will stop using your personal information for that purpose.

We may retain limited information on a suppression list so that we can respect your request and avoid contacting you again for marketing.

18. Cookies and similar technologies

Our websites may use cookies and similar technologies.

These technologies may be used for purposes such as:

  • Operating essential website functions

  • Maintaining security

  • Remembering your preferences

  • Managing shopping baskets

  • Managing website sessions

  • Measuring website performance

  • Understanding how the website is used

  • Analytics

  • Advertising or marketing, where applicable

Some technologies may operate under an exemption permitted by the Privacy and Electronic Communications Regulations.

Where consent is required, we will ask for your consent before using the relevant technology.

You can change your choices through our cookie controls where available.

Further information about the technologies used, their providers, purposes and duration is provided in our separate Cookie Policy.

19. Who we share personal information with

We do not sell customer personal information.

We may share limited personal information with organisations that help us provide our services.

These may include:

  • Payment processors

  • Banks and financial service providers

  • Website hosting providers

  • E-commerce service providers

  • CRM and business software providers

  • Email providers

  • IT and security providers

  • Couriers and postal providers

  • Accounting and bookkeeping providers

  • Professional advisers

  • Product suppliers

  • Repair partners or specialist service providers where required

  • Online marketplaces where relevant to a transaction

  • Analytics providers

  • Regulators and government authorities

We only disclose information that is reasonably required for the relevant purpose.

Where another organisation processes information on our behalf, we require appropriate protections where required by law.

20. Legal disclosures

We may disclose personal information where reasonably necessary to:

  • Comply with UK law

  • Respond to a valid court order

  • Respond to a lawful request from law enforcement

  • Comply with a regulatory requirement

  • Prevent or investigate fraud

  • Protect our legal rights

  • Establish, exercise or defend legal claims

  • Protect the safety of customers, employees or others

We will not disclose customer information to law-enforcement bodies simply because it has been requested where there is no appropriate lawful basis for doing so.

21. International transfers

Some of the technology and service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take steps required by UK data protection law.

Depending on the destination, these protections may include:

  • UK adequacy regulations

  • Approved contractual safeguards

  • The UK International Data Transfer Agreement

  • The UK Addendum to approved standard contractual clauses

  • Other safeguards permitted under UK data protection law

We take reasonable steps to ensure that any international transfer receives an appropriate level of protection.

22. How long we keep personal information

We do not keep personal information indefinitely.

Retention depends on:

  • Why the information was collected

  • Whether the information remains necessary

  • Warranty requirements

  • Accounting and tax obligations

  • Fraud prevention requirements

  • Legal limitation periods

  • Whether a complaint or dispute exists

  • Whether we are required by law to keep the information

Typical retention principles include:

Repair, order and transaction records

These may normally be retained for up to six years where this is reasonably required for accounting, contractual, warranty, dispute-resolution or legal purposes.

Accounting and financial records

Records required for accounting or taxation are retained for the period required by applicable UK law, which will commonly be around six years.

Device passwords and passcodes

These are retained only while reasonably necessary for diagnosis, repair or testing and should be removed when they are no longer required.

Data-recovery files

Recovered customer data is retained only for the period reasonably required to complete the recovery and hand the recovered information back to the customer, unless a longer period is specifically required or agreed.

Unsuccessful enquiries and quotes

Information relating to enquiries that do not result in a service may be kept for a shorter period based on the nature of the enquiry and our legitimate business requirements.

Marketing information

Marketing information is retained while we have an appropriate basis to use it.

If you opt out, we may retain limited information on a suppression list for as long as necessary to ensure that your preference continues to be respected.

Complaints and disputes

Information may be retained for longer where reasonably required to investigate or defend a complaint, chargeback, legal claim or dispute.

At the end of an applicable retention period, information will be deleted, anonymised or securely disposed of where appropriate.

23. Security

We use appropriate technical and organisational measures to protect personal information.

These may include:

  • Controlled staff access

  • User accounts and authentication

  • Access permissions

  • Password protection

  • Secure communications

  • Software updates

  • Security monitoring

  • Backups

  • Staff procedures

  • Restricted access to customer records

  • Physical security measures

Employees and authorised personnel are only given access to personal information where it is reasonably required for their role.

No internet or computer system can be guaranteed to be completely secure, but we take reasonable and proportionate steps to protect customer information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Destruction

  • Unlawful disclosure

24. Your data protection rights

Depending on the circumstances, UK data protection law gives you a number of rights.

These include:

Right of access

You may ask us for a copy of personal information we hold about you.

Right to rectification

You may ask us to correct inaccurate or incomplete information.

Right to erasure

You may ask us to delete your personal information in certain circumstances.

This right is not absolute. We may need to retain information where we have a lawful reason or legal obligation to do so.

Right to restriction

You may ask us to restrict how we use your information in certain circumstances.

Right to object

You may object to certain processing based on legitimate interests.

You have an absolute right to object to direct marketing.

Right to data portability

In certain circumstances, you may ask us to provide information you supplied to us in a structured, commonly used and machine-readable format or to transfer it to another organisation.

Right to withdraw consent

Where we rely on your consent, you may withdraw it at any time.

Withdrawal does not affect processing that was lawful before consent was withdrawn.

Rights concerning automated decisions

You may have rights relating to certain decisions made solely by automated means that have legal or similarly significant effects.

Tech Lab does not use customer information to make such decisions unless we specifically inform you otherwise.

25. Exercising your rights

To exercise a data protection right, contact:

Email: info@techfixlab.co.uk

or write to:

Tech Lab
Tech Fix Lab Limited
83 Chapel Road
Worthing
England
BN11 1HU

Please clearly explain what you are requesting.

We may need to ask for reasonable information to confirm your identity before releasing or changing personal information.

We will respond within the time limits required by applicable data protection law.

There is normally no charge for exercising your data protection rights.

26. Data protection complaints

If you are concerned about how Tech Lab has collected or used your personal information, please contact us.

Email: info@techfixlab.co.uk

You can also write to:

Data Protection Complaint
Tech Fix Lab Limited
83 Chapel Road
Worthing
England
BN11 1HU

We will:

  • Provide a clear route for you to raise a data protection complaint.

  • Acknowledge your complaint within the period required by UK law.

  • Take appropriate steps to investigate the complaint.

  • Keep you informed where appropriate.

  • Tell you the outcome of our investigation.

Under current UK data protection law, we will acknowledge a data protection complaint within 30 days.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your personal information or how we respond to your complaint.

The ICO is the UK’s independent data protection regulator.

You can find information about making a complaint at ico.org.uk.

27. Children’s information

Our websites and repair services are primarily intended for adults.

We do not knowingly use children’s personal information for marketing without an appropriate legal basis.

Where a child provides a device for repair or enters into a transaction, we may request involvement or authorisation from a parent or guardian where appropriate.

If we become aware that personal information concerning a child has been collected inappropriately, we will take reasonable steps to address the matter.

28. CCTV and in-store monitoring

If Tech Lab operates CCTV at its premises, CCTV may record customers and visitors for purposes including:

  • Security

  • Crime prevention

  • Protecting customers and staff

  • Protecting equipment and property

  • Investigating incidents

Where CCTV is used, appropriate signage will be displayed.

CCTV recordings will only be retained for as long as reasonably necessary for these purposes, unless footage is required for the investigation of an incident, insurance matter or legal claim.

29. Third-party websites

Our websites may contain links to external websites.

Tech Lab is not responsible for how third-party websites collect or use personal information.

When following an external link, you should review the privacy information provided by that organisation.

30. Changes to this Privacy Notice

We may update this Privacy Notice when:

  • Our services change

  • Our systems change

  • We introduce new technology

  • Our service providers change

  • Data protection law changes

  • Regulatory guidance changes

The latest version will be published on our website with the updated revision date.

Where a change significantly affects how we use existing customer information, we will take reasonable steps to bring the change to the attention of affected individuals where required.

31. Contact us

For questions about this Privacy Notice or how Tech Lab handles personal information, contact:

Tech Fix Lab Limited trading as Tech Lab

83 Chapel Road
Worthing
England
BN11 1HU

Email: info@techfixlab.co.uk
Telephone: 01903 533 225
Mobile: 07516 606 600

Company number: 11374829
ICO registration number: 00014907280

Websites:
techfixlab.co.uk
techlabuk.com